We stand behind our beauty products and want you to be satisfied with them. We'll always do our best to take care of you, and our goal is to bring you joy and simplify your beauty routine.
What is your return policy?
We want you to love your purchase, and if for whatever reason you don’t, you can initiate a return or exchange, or contact us within 60 days of purchase and we will do our best to make you happy. Ultimately, customer satisfaction is our primary goal, and we will work to make sure you have a great shopping experience.
To initiate a return or exchange, please visit our returns + exchanges website to start the return process. Using your order number and Canadian shipping zip code, you will be able to start your return or exchange process. Completing the process will provide you with a pre-paid return label. If you need to make an exchange, please note that we only accept one exchange per product purchased. If you need to exchange more than once on a product, you will need to make a return and you will receive a refund. Exchanges can only be made for the same product in a different shade, based on availability. We handle returns and exchanges on a case-by-case basis.
If you have any questions about the return process or would prefer to speak with a customer service representative, please contact us.
Why do you have such a flexible return policy at Thrive Causemetics®?
We hope to build trust with you and create a relationship for the long term. Standing behind what we create is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we may ask for more information to verify the purchase and better assist with your request.
Do you take everything back?
We do our best to accommodate most returns, but in some cases, we cannot accept a return.
Is there a time limit?
Please initiate a return or contact us within 60 days of purchase to make an exchange or return. After receiving a shipping label, the product must be shipped within 60 days of initial purchase.
What if the item is used?
We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.
What if I received a damaged or defective item?
We are so sorry you’ve had this experience, and we want you to contact us immediately to make things right. We will work with you to resolve the issue and provide a replacement or full refund, as needed.
When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
Can I return a gift card?
We do not accept returns for gift cards. Questions? Please contact us.
What do I do if I’m not satisfied with the product color?
Thrive Causemetics makes every effort to display images on our website that reflect the color of the product received as accurately as possible. However, the colors you see on our website will depend on a number of factors, such as the type of monitor you use and your display settings. Thrive Causemetics does not guarantee that the display of any color will be accurate. If for any reason you are not satisfied with any products you purchase on the website, please contact us. If you are unhappy with the product received, please review our return policy above.
Can I return a product marked “final sale” for a refund?
Unfortunately, items marked as final sale are not eligible for returns. Please check the product description carefully before purchasing.
We hope you are completely satisfied with your purchase, but if you need to make a return or exchange, we are here to help. If you have any questions about our return policy, please do not hesitate to contact us. Thank you for your business and letting us be a part of your beauty routine.