Holiday Shopping FAQs

Gift Something Bigger Than Beauty™ This Holiday Season

We want you to feel 100% confident when you shop with us, so please find information below such as shipping, returns, special offers and more.

 

SPECIAL OFFERS

If you're looking to score a limited-time deal on your favorite vegan makeup + skincare, you can find a list of our current special offers HERE

 

GIFT BAGS

Did you know that every order comes with 1 FREE Thrive Causemetics makeup bag? These sturdy, travel-ready bags also make for the perfect holiday gift wrap! Please note that we do not offer any other type of holiday gift wrapping at this time.

 

BEAUTY ADVISORS

Need help finding your best shade? Trying to find the perfect gift? Our beauty advisors are here to help with all of your questions!

Click HERE for more information on how to connect with our team.

 

GIFT CARDS

From your shopping list to their inbox! To make your holiday shopping that much easier, we also offer Thrive Causemetics eGift Cards for $35, $70, $100 or $130 in value. eGift Cards are only available digitally and in 4 pre-set increments; limit 8 per order.

 

SHIPPING

We are working hard to deliver your items as soon as possible, and recommend that you complete your purchase(s) by the first week of December to receive before the holidays. Once your order has shipped you will receive an email notification regarding your shipping and tracking information.

Expedited Parcel Shipping is FREE on all Canada purchases of $75 and over (excluding taxes). For orders under $75, Expedited Parcel Shipping costs vary by province. The total delivery time for Expedited Parcel Shipping is typically 4-8 business days, with exceptions for remote provinces. 

Xpresspost Shipping costs vary by province on all Canadian purchases. The total delivery time (excluding processing time) for Xpresspost Shipping is typically 3-5 business days, with exceptions for remote provinces. 

Please note that any orders placed after 12:00pm PST on Friday will process on the following Monday.

If you have any questions at all, please contact our Customer Experience Team who are here to support you via text, phone, email or live chat.

Text Us: +1 (437) 747-7933
7am-7pm, 7 days a week

 

We appreciate your patience and understanding as we get you your packages as quickly as possible! 

 

RETURNS + EXCHANGES


We stand behind our beauty products and want you to be satisfied with them. We'll always do our best to take care of you, and our goal is to bring you joy and simplify your beauty routine.

Returns Portal

To initiate a return or exchange, please visit our returns + exchanges website to start the return process. Using your order number and Canadian shipping zip code, you will be able to start your return or exchange process. Completing the process will provide you with a pre-paid return label. Please note a $5 return processing fee will be taken out of your return amount if returned on the original form of payment. If you need to make an exchange, please note that we only accept one exchange per product purchased. If you need to exchange more than once on a product, you will need to make a return and you will receive a refund. For any international orders, please email help@thrivecausemetics.ca.

REFUNDS

If you ordered using a credit card, we will credit your account within 14 business days. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges. 

Our return policy:

We will do our best to make you happy. We handle returns on a case-by-case basis, and customer satisfaction is our ultimate goal. 

We do our best to accommodate most returns, but in some cases, we cannot accept all returns. We will do our best to take care of you and treat you fairly, and we ask that our customers treat us fairly as well. We do not accept returns for gift cards.

Receipt policy:

Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we may ask for more information to better assist with your request.

We currently do not have the ability to generate gift receipts for your order(s), but please contact us let us know how we can help with any specific requests.