Gift Something Bigger Than Beauty™ This Holiday Season
We want you to feel 100% confident when you shop with us, so you'll find information below about shipping, returns, special offers, and more.
If you're looking to score a limited-time deal on your favorite vegan makeup and skincare, you can find a list of our current special offers HERE!
Did you know that every order comes with a FREE Thrive Causemetics makeup bag? These sturdy, travel-ready bags also make for the perfect holiday gift wrap. Please note: We do not offer any other type of holiday gift wrapping at this time.
Need help figuring out your best shade? Trying to find the perfect gift? Our beauty advisors are here to help!
If you have any questions about our products, please contact our Customer Experience Team, who is here to support from 7 a.m. - 7 p.m. PST, seven days a week. Text +1 (437) 747-7933 to be connected to your gifting BFF.
From your shopping list to their inbox! To make your holiday shopping that much easier, we also offer Thrive Causemetics eGift Cards in $35, $70, $100 or $130 values. eGift Cards are only available digitally and in pre-set increments; limit eight per order.
We are working hard to process and deliver your items as soon as possible. We recommend that you complete your purchase(s) by end of day on 12/14 for Expedited Parcel Shipping and by end of day on 12/16 for Xpresspost Shipping to receive before the holidays. Once your order has shipped you will receive an email notification regarding your shipping and tracking information.
It usually takes 1-3 business days for your order to be fulfilled and shipped by our team. Due to the holiday season, it may take an additional business day to fulfill and ship your order.
Expedited Parcel Shipping is FREE on all Canada purchases of $75 and over (excluding taxes). For orders under $75, Expedited Parcel Shipping costs vary by province. The total delivery time for Expedited Parcel Shipping is typically 4-8 business days, with exceptions for remote provinces.
Xpresspost Shipping costs vary by province on all Canadian purchases. The total delivery time (excluding processing time) for Xpresspost Shipping is typically 3-5 business days, with exceptions for remote provinces.
Please note that any orders placed after 12:00pm PST on Friday will process on the following Monday.
If you have any questions at all, please contact our Customer Experience Team who are here to support you via text, phone, email or live chat.
Text Us: +1 (437) 747-7933
7am-7pm, 7 days a week
We appreciate your patience and understanding as we get you your packages as quickly as possible!
RETURNS + EXCHANGES
We stand behind our products and want you to be satisfied with them. We'll always do our best to take care of you, and our goal is to bring you joy and simplify your beauty routine.
To initiate a return or exchange, please visit our returns + exchanges website to start the return process. Using your order number and U.S. shipping zip code, you will be able to start your return or exchange process. Completing the process will provide you with a pre-paid return label. Please note: A $5 return processing fee will be taken out of your return amount if returned on the original form of payment. If you need to make an exchange, please note that we only accept one exchange per product purchased. If you need to exchange more than once on a product, you will need to make a return, and you will receive a refund. For any international orders, please email email@example.com.
If you ordered using a credit card, we will credit your account within 14 business days. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
Our return policy:
We want you to love your purchase, and if for whatever reason you don’t, email us within 90 days of purchase at firstname.lastname@example.org and we will do our best to make you happy. We handle returns on a case-by-case basis, and customer satisfaction is our ultimate goal.
We do our best to accommodate most returns, but in some cases, we cannot accept all returns. We will do our best to take care of you and treat you fairly, and we ask that our customers treat us fairly as well. We do not accept returns for gift cards.
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we may ask for more information to better assist with your request.
We currently do not have the ability to generate gift receipts for your order(s), but please contact us let us know how we can help with any specific requests.